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Refunds, Returns, and Exchanges Policy

Refunds are only given if we do not deliver your product.

No Returns.

Exchanges:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Items that are personalized or sized cannot be exchanged.

Additional non-returnable items:
- Gift cards

To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Late or missing refunds (If your item was not delivered)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at exquisite@tbaytel.net.

Estate and Sale items
Final sale. No exchanges or returns.

Exchanges (if applicable)

If you need to exchange an item, send us an email at exquisite@tbaytel.net to get a Return Authorization number before sending the item back.

Shipping
To return your product, you should mail your product to: Exquisite Sales, 1094 Memorial Ave, Thunder Bay ON P7B4A3, Canada.  Do not indicate what the contents are. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.